Acme Smoked Fish
  • IT
  • Brooklyn, NY, USA
  • Full Time

Job Description


Title: Technical Support Specialist

Position Type: F/T (Full Time)

Location: Brooklyn, NY 11222

Experience: 2-5 Years





The Information Technology Support Specialist primary responsibilities include 1st and 2nd level direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications.   This support is provided both remotely and in person, depending upon the location being supported.  This position also provides administrative and organizational services supporting the operations of the different locations.  The ideal candidate will not only have end-user support experience but will consistently operate in detail-oriented manner and maintain a well-organized work environment.  Other duties include support for IT-related and physical systems such as security and telephony.  We also offer Visa Sponsorship.


Job Duties:

  • Provides 1st Level and 2nd Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN and WAN
  • Provides 1st Level and 2nd Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems
  • Installs, configures and upgrades both hardware and software on workstations and peripherals
  • Identifies, researches, and resolves technical problems.  Responds to telephone calls, emails and personnel requests for technical support.  Documents, tracks, and monitors the problem to ensure a timely resolution
  • Assists in setting up and maintaining IT-related items in company offices.
  • Manages IT physical inventory.  Maintains an accurate and detailed inventory.  Controls the movement of technology hardware and software.
  • Provides operational support for maintenance of infrastructure items that affect and
  • Involve IT such as phone systems, alarm systems, cabling, electrical, internet connectivity, HVAC and copier/printer/fax systems
  • Tracks and completes the recurring facilities tasks.
  • Maintains and organizes physical space owned by IT.



  • Bachelor's degree in Computer Science, Computer Engineering or related or equivalent
  • Strong oral and written communication skills a must
  • Candidate must be a quick-thinker, a self-starter and a team-player
  • Working hours generally from 6:00am to 3:00pm but may require staying later some days
  • Pass a background and reference check
  • Microsoft or other certifications relating to Information Technology and Information Systems such as directed MCP's a plus
  • Experience working in a industrial/manufacturing environment a plus
  • Light programing experience a plus



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Acme Smoked Fish
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