Acme Smoked Fish
  • IT
  • Wilmington, NC, USA
  • Full Time

Acme Smoked Fish Corporation is currently seeking a Full-time 2nd Shift Technical Support Specialist to provide technical support for NY, NC, FL, and NJ locations.  Acme Smoked Fish is one of the leading smoked seafood processors in the United States. This position will work under the direct supervision of the Production Support Manager. 

Position Details

The Technical Support Specialist primary responsibilities include 1st and 2nd level technical support for end-user computing and infrastructure.  Support includes Desktops, Laptops, Tablets, Servers, network, and business applications. This support is provided both remotely and in person, depending upon the location being supported. The ideal candidate should have end-user support experience, solid technical skills and basic knowledge of ITIL Framework.

Position Duties

  • Provides 1st Level and 2nd Level end-user support and troubleshoots hardware problems pertaining to workstations, networking hardware, and other computer peripherals on the LAN/WAN.
  • Provides 1st Level and 2nd Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems
  • Installs, configures and upgrades both hardware and software on workstations and peripherals
  • Identifies, researches, and resolves technical problems across a wide range of technologies and hardware.  Documents, tracks, and monitors the problem to ensure a timely resolution
  • Performs proactive monitoring of network, technical infrastructure, and applications
  • Performs preventive maintenance and upgrades technical infrastructure
  • Provides operational support for technical infrastructure, VOIP/PBX systems, alarm systems, cabling, network, and copier/printer/fax systems

Position Requirements

  • 2-year Technical or Associate degree or 2-5 years of equivalent work experience.
  • Strong oral and written communication skills a must        
  • Candidate must be a quick-learner, a self-starter and a team-player
  • Ability to work 2nd shift 2:30-11:00pm M-F with, additional weekend and on call responsibilities as required.
  • Exposure and knowledge of ITIL Framework a plus     
  • Pass a background and reference check        
  • Experience working in an industrial/manufacturing environment a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Acme Smoked Fish
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